Shipping policy

CAELDRITH PTY LTD

Shipping And Returns Policy

1. Shipping

Free shipping

Cost: Free standard shipping with every order within Australia valued over $100.

Delivery time: We aim dispatch your order within 6 working days. Transit within Australian metropolitan areas can take up to 6 working days, and transit to regional areas within Australia may take longer.

Standard shipping

Cost: $15

Express shipping

Cost: $20

Delivery time: We aim dispatch your order within 3 working days. Transit within Australian metropolitan areas can take up to 3 working days, and transit to regional areas within Australia may take longer.

International shipping

We do not currently offer shipping to any locations outside of Australia.

2. Australian Consumer Law (including faulty or defective products)

We do not accept returns for change of mind or other circumstances. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.

In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.

3. Contact Us

For more information, contact us by email at hello@caeldrith.com.

CAELDRITH PTY LTD (ACN 698 273 817)